Cancellation and Refund Policy

Last updated: October 18, 2026

Cancelling your order

• Within 48 hours of ordering: you can cancel for a full refund.
• After 48 hours: you can cancel for a refund less a $10 cancellation fee, as long as your order has not been picked up or shipped.

To cancel, email contact@thequreshico.ca or call 437-992-7691, and give your order number (it starts with QCM-).

How refunds are paid

• Refunds go back to the way you paid: to your card for card payments, or by Interac e-Transfer for e-Transfer payments.
• We process refunds promptly. Card refunds can take 5 to 10 business days to appear on your statement, depending on your bank.

Unpaid orders

If we do not receive your Interac e-Transfer within 24 hours, we may release your order. You will not be charged.

Problems with your order

If something arrives damaged, missing or incorrect, contact us within 7 days of delivery with your order number and photos. We will replace the item or refund you. See our Terms of Sale for more.

Food items

For food safety reasons we cannot accept returns of opened food products, unless the item is faulty or not what you ordered.

Custom boxes and special orders

Custom boxes and special orders are made specially for you. The cancellation rules above apply, and once we have started preparing a special order we will tell you whether it can still be cancelled.

Your legal rights

This policy does not limit any rights you have under consumer protection law.

Contact

Qureshi & Co., Hamilton, Ontario, Canada
Email: contact@thequreshico.ca
Phone: 437-992-7691